Case Studies
Here are some examples of projects we have undertaken, showing both the benefit to the client business and briefly outlining the technologies used.
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Helping Malcolm
Every small company has a Malcolm. You know Malcolm! Malc! The guy who understands how everything works and where everything is. He knows all the software systems inside out (partly because he built a lot of them). He’s familiar with all of their foibles, and gives them the proverbial tap when they don’t work properly. Malcolm is indispensable! And that can be a problem.
No company can afford to depend so heavily on the working knowledge of one employee. Our client, an investment management company, realised they were in that exact position and, should their next audit happen without Malcolm around (not his real name), they could be in big trouble.
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Seize The Day
There comes a time in every SMEs life when you come across an opportunity so big and lucrative that you just have to grab it with both hands. It’s exactly the kind of deal you were dreaming of, but never quite had time to prepare for. It’s the bridge you would cross when you came to it, and now you’ve come to it. And it’s all got a bit panicky.
It’s a great problem to have, but it is a problem, and just the sort of thing that TwinkleBob Solutions love to solve.
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Smooth Customer Service
When a CRM system perfectly matches a company’s business model, it becomes a frictionless interface between the business and its customers. When it doesn’t, everything is expensive, time-consuming and frustrating. That’s why TwinkleBob Solutions were commissioned to perform a CRM migration for a multinational company.
Their old system had grown organically with the business, or perhaps “mutated” describes it better. Either way, it was no longer fit for purpose. The software was clunky, outdated and was no longer compliant with the relevant standards. So we needed something completely different, a system that would direct support tickets to the right person, on the right team, in the right country. It had to be fast, efficient and, ultimately, lead to happier customers. The problem? There wasn’t a solution on the market that was able to do all of that at the desired budget. So we rolled our sleeves up and built that solution.
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Automating Production
It’s possible in a few companies to get by with very little technology, but for the rest there are decisions to be made, equipment to be bought and processes to be laid down. If you’re an expert in anything other than technology, you might not be able to solve those problems easily.
As an example of a problem we helped to solve, there was a small factory that had a couple of ecommerce websites, selling directly to consumers and making on demand. They had a production management system and a team taking telephone orders.
Each process had a separate evolution, created by different teams to solve different problems, except over time they had been brought together in a perfect example of the spaghetti approach.
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